Shipping Policy

At Santa Fe Jewels, every piece is carefully quality-checked, hallmarked, certified, and insured before it leaves our studio. Please review the details below to know what to expect after you place an order.

2.1 Order Processing Time

• Ready-to-ship designs: dispatched within 1–3 business days of order confirmation.

• All other made-to-order pieces: handcrafted and dispatched within up to 10 business days, as indicated on the individual product page.

• Bespoke / fully custom designs: processing time will be communicated individually by our Client Care team after your design consultation, typically 10–20 business days.
  
  Note: Processing time is separate from transit/delivery time, and may extend during high-demand periods such as festive seasons or sale events; any such extension will be communicated at checkout or by our team.

2.2 Shipping Charges & Delivery Time

All orders within India are shipped free of charge, regardless of order value, unless otherwise noted on the product page. Delivery timelines are estimates provided by our logistics partners and are not guaranteed; delays due to weather, customs, courier disruption, or force majeure are outside our control.

2.3 Insured & Secure Shipping

• Every shipment is fully insured for its invoice value against loss, theft, or damage in transit, at no extra cost to you.

• All jewellery is shipped in tamper-evident, discreet packaging with no visible branding, for your security.

• A signature is required on delivery for all orders. Please ensure someone is available to receive and sign for the package.

• We recommend filming an unboxing video of your parcel; this can help expedite any claim in the rare event of a discrepancy.

2.4 Order Tracking

You will receive an email and/or SMS/WhatsApp notification with a tracking link once your order is dispatched. You can also track your order status by logging into your account or contacting Client Care with your order number.

2.5 Customs, Duties & Taxes (International Orders)

International shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping charge. We recommend checking with your local customs office for applicable rates before ordering.

2.6 Undelivered or Delayed Packages

If a package is undeliverable due to an incorrect address, unavailability of the recipient after repeated attempts, or refusal of delivery, the shipment will be returned to us. Re-shipping charges may apply. If you notice your order is significantly delayed beyond the estimated window, please contact Client Care, and we will investigate with our logistics partner.

2.7 Address Changes

Please review your shipping address carefully at checkout. Address changes can only be accommodated before an order is dispatched; once shipped, we are unable to redirect a parcel already in transit.