Refund & Returns Policy
Your confidence in Santa Fe Jewels matters to us. If you're not completely happy with your purchase, here's how our returns and refunds work.
3.1 Return Window
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You may request a return or exchange within 7 calendar days of the delivery date for a full refund or exchange of equal value.
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An additional 7-day Lifetime Exchange benefit applies beyond the initial window — see Section 6, Buyback & Exchange Policy.
3.2 Eligibility for Return
To be eligible for a return, your item must be:
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Unworn, unused, and in the same condition you received it.
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In its original packaging, including the branded box, pouch, and all accompanying material.
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Accompanied by the original invoice and, where applicable, the jewellery certification report (IGI/SGL).
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Not resized, engraved, or altered in any way by you or a third-party jeweller.
3.3 Non-Returnable Items
The following categories cannot be returned or exchanged, except in the case of a manufacturing defect (see Section 3.6):
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Customised, engraved, or personalised jewellery made to your specifications.
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Fully bespoke/made-to-order designs created exclusively for you.
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Items that have been resized after delivery.
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Items purchased through a Buyback/Old-Gold Exchange transaction (Lifetime Exchange applies instead).
3.4 How to Initiate a Return
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Email shopsantafejewels@gmail.com or call +91 99136-30790 within the return window, quoting your order number.
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Our Client Care team will verify eligibility and issue a Return Authorisation along with prepaid, insured return pickup (within India).
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Pack the item securely with all original contents and hand it over to the courier at pickup.
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Once received, the item undergoes quality inspection at our studio, typically completed within 3–5 business days.
3.5 Refund Method & Timeline
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Approved refunds are credited to your original payment method within 7–10 business days of the item passing quality inspection.
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For Cash on Delivery orders, refunds are issued via bank transfer (NEFT/IMPS) to the account details you provide.
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Shipping charges (if any were levied) and any promotional discounts availed are non-refundable and will be deducted from the refund amount, where applicable.
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You will receive an email confirmation once your refund has been processed.
3.6 Manufacturing Defects & Damaged Items
If you receive an item with a manufacturing defect or damaged in transit, please contact us within 24 hours of delivery with clear photos/videos of the issue and your unboxing video, if available. Verified defects are eligible for a free replacement, repair, or full refund, including original shipping charges, at your preference.
3.7 Cancellations
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Ready-to-ship orders can be cancelled free of charge before dispatch.
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Made-to-order and bespoke pieces can be cancelled within 24 hours of order confirmation without charge; cancellations requested after crafting has begun may be subject to a deduction toward material and labour costs already incurred, which will be communicated to you before confirming the cancellation.
3.8 Sale & Promotional Items
Items purchased during clearance or final-sale promotions, clearly marked as such at checkout, are eligible for exchange or store credit only, and are not eligible for a cash refund, unless defective.